Three of MDU Resources’ utility companies earned high satisfaction rankings in the J.D. Power 2021 Gas Utility Residential Customer Satisfaction Study released Nov. 30.
Cascade Natural Gas earned the highest ranking in satisfaction among residential natural gas customers in the midsize natural gas utilities segment of the West Region, according to a national survey. Cascade earned a score of 787, highest among midsize natural gas utilities in the West Region.
Cascade’s score was the fourth highest in the nation out of the 84 utility companies that were part of the study.
“Having our utility companies so high in the West Region is an incredible achievement for our employees. We have filled the top spot in 12 of the last 13 years between Cascade and Intermountain,” said Nicole Kivisto, president and CEO of the utility group. “It’s so satisfying to see the remarkable results from the hard work of our employees. They take immense pride in serving our nearly 1.2 million customers across eight states.”
The utility group combined for an average score of 772, which is the equivalent of finishing 14th among the other 81 utilities in the nationwide study. The average score for the West Region was 757.
Great Plains Natural Gas is not included in the survey results because of its relatively small size.
In its 21st year, the study surveys customer satisfaction across six factors: safety and reliability, billing and payment, corporate citizenship, price, communications, and customer care.
MDU Construction Services Group is No. 12 on a list of the nation’s top specialty contractors. Engineering News Record, a leading construction industry publication, ranks the 600 largest specialty contractors in the United States based on annual revenue.
“Despite the continual challenges our industry has faced in the last few years, our employees keep delivering outstanding results,” said Jeff Thiede, MDU Construction Services Group president and CEO.
The company ranked in the top 10 in three subcategories.
9 in electrical.
6 in fire protection.
6 in utility.
The company ranked 34th in mechanical.
MDU Construction Services Group, part of the MDU Resources family of companies, has more than 8,000 employees at 60+ locations across the country
Loy Clark Construction recently celebrated its 65th year in business. In honor of this milestone, the company held an open house with employees, customers and vendors.
Loy Clark also celebrated by giving back to the community, and employees played a role in determining which charities to support. From six charities, employees voted for their favorite, with Loy Clark donating to the top three picks.
Loy Clark Construction and MDU Resources Foundation donated $5,000 to each of the following charities:
OHSU Doernbecher Children’s Hospital.
Wounded Warrior Project.
Juliette’s House.
Fun facts about Loy Clark Construction:
Founded in 1957 as the Loy Clark Pipeline Company, it was the first pipeline construction company in Oregon.
Founder Loy S. Clark brought the first natural gas lines into Portland, Oregon, in 1957.
The company is licensed in Oregon, Washington, California, Idaho and Montana.
Loy Clark Construction was one of the first companies to use horizontal directional drilling, which is now the primary method to install conduits and pipe for electrical, communication and natural gas industries.
ESI, Inc. was recently recertified as a Voluntary Protection Program Star Mobile Workforce contractor through the Occupational Safety and Health Administration.
OSHA describes VPP as a model of excellence that can influence best practices industrywide. VPP Star Mobile Workforce was developed for contractors and subcontractors who move site-to-site to provide construction, maintenance and repair services.
ESI first earned VPP status in 2018.
Founded in 1966, ESI, Inc. is part of the MDU Resources family of companies. ESI, Inc. is headquartered in Cincinnati, Ohio, with locations in Dayton, Cleveland and Columbus.
Sixteen employees raised almost $5,000 for poverty programs in the Bismarck, North Dakota, area by each wearing a black dress or outfit for four days in a row. The select attire was part of their participation in the Missouri Slope Areawide United Way’sLittle Black Dress campaign, a poverty-awareness campaign that raises money for programs benefitting local women and children.
Together, the employees raised $4,800 to support the United Way’s Education Initiative that helps women and children overcome the barriers of poverty, facilitating success in school and in life. At the end of the week, the black outfits worn by the participants are donated to the Abused Adult Resource Center’s Career Closet, which provides clothes to survivors of domestic abuse.
The 16 employees formed three teams – “Be Audit You Can Be,” “Working our Assets off” and “Live Wires” — and represented MDU Resources, Montana-Dakota Utilities and MDU Construction Services Group.
Montana-Dakota Utilities Black Hills Region employees recently volunteered at The Club for Boys in Rapid City, South Dakota, during the United Way of the Black Hills’ Month of Caring.
The Club for Boys provides a safe, caring environment and positive experiences that help boys develop self-esteem and character.
Montana-Dakota’s eight-person volunteer team completed the following projects at The Club:
Replaced 17 outdated network cameras with new camera units.
Installed 14 eye bolts in the gym.
Glued acoustic tiles to the ceiling of the den.
Painted the computer room and reading nook in the library.
“We appreciate the opportunity to give back and take great pride in our company’s commitment to our community,” Katie Good, Montana-Dakota senior energy services representative and employee volunteer, said. “Our team has worked with The Club for Boys for many years during the Month of Caring and appreciates the partnership we have fostered.”
Good said the employees’ four hours of volunteer labor coupled with the donation from Montana-Dakota to United Way is an immense contribution to The Club.
The MDU Resources Foundation recently awarded 28 scholarships worth $2,000 each to students who are family members of employees from across MDU Resources Group’s companies.
This year’s recipients are featured below.
The Employee Scholarship Program is awarded annually to children, grandchildren and spouses of eligible employees. Up to 30 scholarships in the amount of $2,000 are awarded each year. Since 1987, the foundation has awarded nearly $1.1 million in scholarships to family members of MDU Resources employees.
While the foundation funds and determines the criteria for awarding the scholarships, it hires Scholarship America to select the winners.
Scholarship recipients are selected based on:
Academic excellence, including class rank, test scores and grade-point average;
For many of us, our moms are the inspiration for who we are and what we do. This is true for Anthony Stamness, technical lead at WBI Energy Corrosion Services. In fact, his mom is the inspiration for something Stamness has now done twice: grow and donate his hair for kids dealing with cancer or other medical conditions.
In 2017, Stamness’ mom talked him into it the first time. “She told me, ‘You have beautiful curly hair. You should grow and donate it,’” Stamness said.
Fast forward five years, and Stamness donated his hair again — this time in remembrance of his mom, who died from cancer.
“It [donating hair] took on a whole new meaning after she was diagnosed with stage four cancer in the winter of 2019,” Stamness said. “After watching mom go through cancer, it’s tough. Mom kept her curly hair. For kids going through this and losing their hair, it’s super confusing.”
A donation two years in the making It took two years and two hairbrushes (curly hair is pretty tough on things, according to Stamness) for his hair to reach the preferred length of 14 inches for a second donation in the summer of 2022.
When it came time to cut his hair for the second time, Stamness chose a significant date: Aug. 5, his mom’s birthday.
That day, he sat down in the salon chair and got a surprise. When the hairdresser pulled his curls straight, his hair measured 20 inches, six inches longer than the preferred length. With the combination of length, curls and thick hair, Stamness’ donation amounted to six ponytails.
“Mom talked me into growing my hair initially because of my curls,” Stamness said. “Evidently, girls love curls. So, I’m pretty sure some lucky kid will be really stoked to have those curls.”
Both of Stamness’ hair donations were made to Wigs for Kids, a nonprofit organization that helps children suffering from hair loss stemming from chemotherapy, radiation therapy, alopecia, burns and other medical causes.
“When they’re that young, they’re going through their formative years, and this helps give them some normalcy,” Stamness said. “The little creature comforts when everything is on fire makes it a lot easier. Some people think it’s vanity, but for a kid that young, they don’t know what vanity is.”
Kinks along the way Life with long locks presented Stamness with a few kinks along the way. An avid motorcyclist, he hopped on his bike one afternoon with the thought that the windblown look would be good on him.
“After three hours of conditioning and applying detangler, I decided never to do that again,” Stamness said.
He also learned a few other things, like the importance of pulling his hair back into a ponytail when working out at the gym. “Otherwise, you’re eating your hair all the time,” he noted.
And those hot summer days? “Humidity puts that stuff on full frizz,” Stamness said.
Perhaps the biggest crimp in Stamness’ efforts was to his budget. Before his hair growing adventures, Stamness thought women were nuts for spending so much money on hair care products.
“Boy, was I wrong,” Stamness said. “Good product is worth every penny when you have really curly hair. It definitely costs a lot of money to keep that stuff tame, and I didn’t know. What a lesson!”
Despite the kinks, crimps and dollars spent on quality hair products to maintain a tangle-free flowing mane, Stamness entertains the thought of donating his hair for a third time.
But he could encounter a new tangle to his plan. “The grey hairs are sneaking up on me,” Stamness said.
For anyone interested in growing and donating their hair, Stamness recommends Wigs for Kids. “And don’t go cheap on the hair products,” he added.
During second quarter of 2022, the MDU Resources Foundation awarded grants totaling almost $1 million to 235 organizations where MDU Resources companies operate. The foundation also donated $24,000 to charitable organizations to match volunteer hours reported by employees.
Since 1983, The MDU Resources Foundation has contributed more than $40 million to worthwhile charities and organizations. Learn more about the MDU Resources Foundation at www.mdu.com/about-us/community.
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